The Uganda Communications Commission (UCC) is hosting a four-member delegation from the Rwanda Utilities Regulatory Authority (RURA) for a two-day benchmarking visit aimed at strengthening knowledge and sharing experiences in the regulation and monitoring of communication services.The benchmarking exercise, which runs from September 7 to 8, 2026, is focusing on three key areas: Direct-to-Consumer (D2C) systems, Quality of Service (QoS) monitoring, and Electromagnetic Field (EMF) monitoring.The visit is being coordinated by UCC’s Department of Engineering and Communication Infrastructure. It provides an opportunity for the two regulatory institutions to exchange ideas, discuss practical experiences and explore approaches that can improve the quality, safety and reliability of communication services in both countries.On Monday, the RURA delegation paid a courtesy call on the UCC Executive Director, who welcomed the team to Uganda and the Commission.
The delegation is led by Mr Charles Gahungu, Head of ICT Regulation at RURA.During the meeting, the UCC Executive Director welcomed the Rwandan officials and wished them a successful and productive benchmarking exercise during their stay in Uganda.The visit comes as communication regulators continue to strengthen their capacity to monitor rapidly changing technologies and ensure that consumers receive reliable and quality services. Quality of Service monitoring, for example, plays an important role in assessing how well telecommunications networks and services perform for users.The benchmarking exercise on D2C systems is also expected to allow the two institutions to share experiences on systems that support direct interaction and service delivery to consumers. At the same time, discussions on EMF monitoring are important as regulators seek to ensure that communication infrastructure operates within established safety and technical standards.
The engagement highlights the value of cooperation among regulators in the region. By sharing knowledge, systems and practical experiences, UCC and RURA can learn from each other and strengthen their approaches to regulating the communications sector.The RURA delegation is expected to use the two-day engagement to learn from UCC’s experience while also sharing Rwanda’s own regulatory practices. The visit therefore provides a platform for regional collaboration and could contribute to improved communication services and regulatory practices in both Uganda and Rwanda.
